Pricing FAQ

General

What pricing tier should I pick?

Our pricing structure is set up to accommodate casual users, professional developers, teams, and enterprises. Feel free to pick a tier based on how many devices you expect to deploy and how many users you expect to have on your account. You can always add more devices or users later on.

Devices

Does alwaysAI provide devices with a subscription?

alwaysAI does not provide any hardware, but feel free to use any hardware you already have that fits our supported device guidelines (ARM32/64, x86, Jetson Nano, Myriad Accelerators).

How do I deploy to more devices?

You can add devices to your paid subscription at any time.

Subscriptions

Can I cancel my subscription before the end of my commitment period?

You can cancel your subscription at any time, and it will stop at the end of your commitment period (end of the year, or end of the month from when you subscribed)

Can I upgrade my subscription?

Yes, feel free to upgrade, add users, add devices whenever you want. If you upgrade to a yearly plan from a month-to-month plan your new plan will start immediately and we will apply the pro-rated ammount you’ve already paid for the current term to the new, discounted year.

Can I downgrade my subscription during my commitment period?

You can downgrade during a commitment period, but the downgraded service will start after your current commitment period has ended.

Can I change the number of users in my subscription?

You can add a user whenever you’d like.

Will my subscription automatically renew?

Yes, subscriptions will automatically renew unless you cancel it before the renewal date.

Payments

What kind of payments do you accept?

We accept all major credit cards.

Do I need to enter my credit card info to sign up?

No, we offer a fully featured free version of our software. Give it a try!

Support

How does premium support differ from community support?

Premium support subscribers have direct access to alwaysAI staff via our Zendesk support portal. Subscribers can raise support tickets directly and track the progress of those tickets as we work to resolve your issue.

What does “best effort” support mean?

While we usually get to all questions, regardless of support tier, quickly, there are times when we unfortunately have to prioritize what we take on first. In these cases we make sure to address issues like critical bugs first and take on other issue when time frees up: best effort.

How do you manage service level agreements (SLAs)?

Our support managers monitor the age of support tickets to ensure they are correctly prioritized and have been triaged and resolved to every extent possible with the SLA window. From a practical perspective, this means we reserve some development capacity to honor SLA commitments and also periodically have to bump other work in progress to resolve issues.

What if my issue cannot be resolved quickly or requires additional development?

We’ll let you know as soon as possible. Premium support subscribers can track progress via our support portal. In cases where it would help to work through things together we’ll set up a video call.

Can anyone from an organization access premium support?

Premium support can be accessed by collaborators on an account. When you add collaborators to your account we create a support account for them specifically that is tied to your account.

Do you monitor the alwaysAI Discord channel?

We do! We also rely on the active alwaysAI to share information on Discord.

Projects

I’ve been using alwaysAI for a while. Does the new project structure impact me?

We moved to the project model in order to make alwaysAI more secure and to support groups working together. This means all your alwaysAI applications (and configuration files, models, etc) will need to be associated with a project to run on edge devices. Do accomplish this, just run aai app configure from within a specific application’s directory and you’re all set.

Is there a limit to how many projects I can add?

No, you can add as many projects as you would like.